Refund Policy

We want every account you buy to work exactly as listed. This policy explains when you are refunded, when you are not, and how it works. It sits alongside our Terms of Service.

Replacement first

If an account is dead on arrival or does not match its listing, report it promptly (see the reporting window below) with proof. Our first step is to replace it with a working one. If we cannot provide a replacement, we refund the amount to your wallet.

Reporting window

Report any issue within 24 hours of purchase, from your order in the dashboard or via the contact page, and include the details/proof of the problem. Issues raised after that window, once an account has been in use, are harder to verify and may not qualify.

What is not refundable

• Accounts that were working on delivery and were later restricted, banned or changed through your own use — this is outside our control.
• Accounts that have been logged into, edited, or had their details changed after delivery.
• Change-of-mind / buyer's-remorse requests once credentials have been revealed.

How refunds are paid

Approved refunds are credited to your YoungPG Media wallet and are available immediately for your next purchase. Wallet top-ups are intended for use on the Service and are not returned to your original payment method, except where required by law.

Payment method

We accept payment via Kora — debit/credit card (Visa, Mastercard, Verve) and bank transfer. Card details are handled entirely by Kora over an encrypted, PCI-DSS connection and are never stored by us.

Questions

If something does not look right on an order or your wallet, reach out via the contact page — we will sort it quickly.