Frequently asked questions
Skim before you contact — most answers live here.
Account
I forgot my password — how do I reset it?
Click "Forgot?" on the sign-in page. We'll email a reset link to your registered address. Links expire in one hour.
How do I enable two-factor authentication?
Open Security in your dashboard and follow the setup. We use standard TOTP apps (Google Authenticator, 1Password, Authy). Don't forget to save the recovery codes shown after setup.
Can I delete my account?
Yes — contact support and request deletion. Active wallet balance is refunded or transferred first, then your record is anonymised.
API
What can I do with the reseller API?
Browse the catalog, place orders, and read your wallet balance — all over a simple JSON API. Perfect for reselling from your own site, automating bulk buys, or building your own dashboard.
How do I get an API key?
Open the API dashboard inside your account and click "Request API access". An admin will review and approve — usually within 24 hours — and the plaintext key is emailed to you. It's shown only once.
What's the rate limit?
60 requests per minute per key across all endpoints, with an extra 10/minute cap on /purchase. Hitting the limit returns 429 with a Retry-After header.
Buying
Are these accounts safe to use?
We supply real, aged accounts. Platforms can still restrict or ban any account at any time for any reason — we have no control over their policies. Treat every purchase as a working tool, not a permanent asset, and change passwords + add your own security details the moment credentials are delivered.
How fast will I receive my credentials?
Immediately. Credentials appear in your order dashboard the moment payment clears, with no human in the loop.
What if the credentials don't work?
Use the "Talk to customer care" button on your order page within 24 hours. Include the order reference; our team will investigate and resolve.
Can I buy in bulk?
Yes — every listing has a quantity field. Stock available is shown on the listing card.
Payments
How do I add money to my wallet?
Click "Fund wallet" in your dashboard. We accept card, bank transfer, and USSD via Korapay (Nigeria). Your balance updates as soon as Korapay confirms the payment.
Are prices in naira or dollars?
All prices on the marketplace are shown in naira (NGN). The conversion from upstream pricing is applied automatically at the displayed rate — no FX surprises at checkout.
Can I get a refund?
If credentials don't work on first login, contact customer care within 24 hours of the order. Outside that window all sales are final.
Didn't find your answer?
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